Shipping & Delivery
To ensure arrival by Christmas orders must be placed by 10 am CST by specific dates:
Ground Service – last day to ship Dec 14
2 Day – Last day to ship Dec 19
Overnight – Last day to ship is Dec 20
We currently ship to all 50 states and Washington D.C. We currently do not ship internationally for orders placed online. Our goal is to bring our products to more locations around the world.
Outside the U.S.? Send us an email at customerservice@goldtip.com or message us on Facebook to let us know what country you'd like us to ship to in the future.
We offer free shipping on all orders over $40 and low, flat-rate shipping costs of $7 for orders under $40. Live in Hawaii or Alaska? We have you covered with flat-rate shipping costs and two-day shipping rates.
We also offer optional 2-day air and overnight shipping choices at an additional charge. Prices on expedited shipping are at a fixed rate. NOTE: The costs of optional, expedited shipping options are non-refundable if you choose to return your order.
Here’s our shipping routine:
1. You place an order online, then our Customer Service team processes your order and sends to our warehouse to prepare for shipping.
2. Our products are built-to-order. This means it will take 5-7 days to build the product and then ship the product.
NOTE: Our warehouse team works hard and takes a few much needed and well deserved days off: Weekends and federal holidays. Orders placed on these days will be prioritized the following business day.
3. A shipping notification will be sent the email address you provided at checkout. Expect this email to be in your inbox as soon as your order is on its way from our warehouse. Tracking information will be included so you can follow your package all the way to your home.
4. All orders ship from our warehouse in the heart of America – Olathe, KS. Our central location provides you with the advantage of getting your order fast.
Sorry, we currently do not ship to P.O. box addresses.
RETURNS:
Check out our Returns section for everything you’ll need to know.
SERVICE:
Rest easy, we’ll take good care of you. Go to our Service Center to submit a Warranty Evaluation request and our team will get you squared away.
WARRANTY:
Don’t worry, we’ve got you covered. Here is our warranty information.
We cannot cancel orders once the order has begun the shipping process. To check on the status of your order, please call 800-423-3537 Option 4, Choice 1, to reach an Ecommerce Representative.
Hit us with your best shot! We’re here to help.
Want to talk now? Give us a ring.
PHONE: 800-423-3537
Available via phone Monday-Friday, 8:00 AM to 4:00 PM, (all times CST) except on U.S. federal holidays.
Don’t have time to now? Send us an email.
customerservice@goldtip.com